Shipping policy

Thank you for visiting and shopping at TrustooMart! We are committed to delivering your order as quickly and safely as possible across Pakistan.

Below are the full terms and conditions of our Shipping Policy:

1. Order Processing Time

  • All orders are processed within 1 to 2 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

We offer Free Delivery on all orders for our valued customers!

Shipping Type Estimated Delivery Time Shipping Cost
Standard Delivery 3 - 5 Business Days FREE

🎉 Special Offer: Enjoy Free Nationwide Shipping on every order—no hidden charges!

3. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) services all across Pakistan.

  • Our team may contact you via Phone Call or WhatsApp to confirm your order before dispatching.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking ID via SMS or Email. You can use this ID to track the real-time status of your parcel.

5. Damaged or Lost Parcels

  • If you receive a parcel that is damaged or opened, please do not accept it from the delivery agent and contact us immediately.

  • If your item arrives damaged, please share an unboxing video or photos with us within 24 hours of receiving the package.

6. Contact Us

If you have any questions or require assistance regarding your order, feel free to reach out to us anytime:

  • Email: trustoomart@gmail.com

  • Phone: 03073338016

  • Support Hours: 24/7 Customer Support